Returns & Refunds

Store Name: GearCargo
Website: www.gearcargo.com
Phone: +1 (801) 555-0199
Address: 155 N 400 W, Salt Lake City, UT 84103, United States

Return Eligibility

GearCargo accepts eligible returns requested within 14 days after delivery.

Furniture must be returned in a condition suitable for inspection. To remain eligible, the product should be:

• Unused or only inspected after delivery.

• Free from stains, scratches, odors, or customer-caused damage.

• Complete with all included hardware and accessories.

• Returned with original packaging whenever reasonably possible.

Furniture that has been modified, improperly assembled, heavily used, or damaged after delivery may not qualify for a standard return.

Requesting a Return

Before returning furniture, please contact GearCargo customer support.

When contacting us, provide:

• Order number.

• Product name.

• Reason for return.

• Clear photographs if there is damage or a product issue.

Large furniture should not be shipped back without return instructions, as special transportation arrangements may be required.

Furniture Size and Fit

Customers are encouraged to review all dimensions before ordering.

Please measure:

• Doorways.

• Hallways.

• Staircases.

• Elevators.

• Entry areas.

• Intended furniture placement.

Returns resulting from a product not fitting through an entryway or into the intended space may be treated as a change-of-mind return.

Products Arriving Damaged

If your sofa, sectional, chair, or other furniture item arrives damaged, contact us promptly.

Please keep the packaging until the issue has been reviewed.

Useful photographs may include:

• The full furniture item.

• Close-up images of damage.

• The outer packaging.

• Shipping labels.

Depending on the situation, GearCargo may provide replacement components, replacement merchandise, or a refund.

Incorrect or Missing Items

If you receive an incorrect product or your shipment is missing parts, contact our customer service team with your order information.

We will review the order and determine an appropriate resolution.

Return Transportation

If the return results from a verified shipping error, incorrect item, or eligible defect, GearCargo will provide appropriate return instructions.

For returns due to personal preference or change of mind, return transportation charges may be the customer's responsibility.

Refund Processing

Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected.

Refund processing generally takes 5–10 business days, although the time required for funds to appear may vary by financial institution.

Cancellations

Customers should request cancellation as soon as possible after ordering.

Orders that have already entered fulfillment or shipping may no longer be eligible for cancellation.

Contact

Phone: +1 (801) 555-0199
Address: 155 N 400 W, Salt Lake City, UT 84103, United States